Flower Gifts

Before using FlowerGifts.co.za for placing an order or utilizing our call centre and customer services team, please read these Terms and Conditions attentively. By engaging with our services, you agree to the terms outlined below.

General

FlowerGifts.co.za, while not an Internet service provider, requires you to have internet access and necessary skills for email and web usage to access its website. We reserve the right to refuse orders without explanation, issuing refunds or cancellations for any payments made. Orders must be fully paid before processing, and failure to comply with payment deadlines may lead to order cancellation.

Customer and Recipient Information

Valid contact details are essential when placing your order for effective communication regarding your order. We prioritize your privacy and assure the confidentiality of your personal information, detailed further in our privacy policy. Accurate recipient information is crucial for successful delivery, and any inaccuracies might lead to delivery issues or additional charges for re-delivery.

Payment Options

Payments on FlowerGifts.co.za are processed in South African Rands (ZAR). We accept major credit cards. Payments must be received in full for order processing. Credit card users must own or have authorization for the card used. EFT Payments must be completed before the 12h00 cut-off on the delivery date.

Delivery Information

We offer same-day and next-day delivery services with specific cut-off times and cannot guarantee exact delivery times. In the absence of the recipient, a re-delivery attempt or alternative arrangements will be made. Specific delivery requests may incur additional charges. Please notify us promptly for any changes or complications with your order. For busy periods like holidays, early orders are recommended.

Flower Availability and Substitutions

Availability issues may necessitate substitutions in floral products or designs, for which we endeavor to inform you. However, we reserve the right to make these changes without obligation. In case of damaged flowers, please contact us within 24 hours for a replacement or refund.

Refunds and Complaints

We offer a satisfaction guarantee, subject to terms regarding correct addresses, refused deliveries, and flower care. Complaints must be lodged within 24 hours with accompanying pictures. Refunds or replacements will be issued based on our discretion, and any compensation will be in the form of refunds or discount vouchers.

Special Offers

Promotional discounts are time-bound and apply to purchases made within the offer period. We reserve the right to alter or withdraw offers without notice and to provide personalized promotions.

Allergies

Please be aware of potential allergic reactions to our products. We are not liable for any such reactions.

Legal Age

Customers must be over 18 to order alcoholic products, confirming their or the recipient’s age upon ordering.

Copyright

All content on FlowerGifts.co.za is owned by FlowerGifts.co.za and is protected by copyright.

Registration

By registering, you agree to provide and maintain accurate personal information and are responsible for all activities under your account. Ensure sufficient funds for purchases made with your credit card.

Membership

Membership is free but subject to change. By registering, you consent to our handling of your personal data as outlined in our Privacy Policy.

Use and Conduct

Members must refrain from reposting site content without permission and are responsible for their conduct on the platform. Violation of these terms may result in account suspension.

Communication

We may email members about updates or offers, with the option to unsubscribe from such communications.

Termination

Breaching this Agreement can lead to service termination.

Links to Other Websites

Our site may contain links to third-party websites, for which we are not responsible. Use caution and discretion when accessing these sites.

Governing Law

This Agreement is governed by South African law.

Modifications

We reserve the right to modify this Agreement or the Service, with changes communicated via our site or email.

Notices

If dissatisfied with our service, discontinuing its use is your sole remedy.